cancellation
Cancellation Policy
Cancel Mercury Cloud anytime. Cancellation stops future renewals; paid access continues through the end of the billing period you already paid for.
1. Plans covered
This policy applies to Mercury Cloud Free, Pro, and Extended plans. The open-source Mercury Agent CLI remains MIT-licensed and is not a paid subscription.
2. How to cancel
- Self-serve: sign in to Mercury Cloud, open the billing area, and choose cancel subscription.
- Email: email billing@cosmicstack.ai from your account email and ask us to cancel. We process billing requests within 2 business days.
3. What cancellation does
- Cancellation stops future renewals and future subscription charges.
- You keep access to paid features until the end of the current paid billing period.
- There is no cancellation fee.
- At the end of the paid period, the account is downgraded or paid cloud features are deactivated according to the plan state.
4. Free plan
The Free plan is $0/month. If card validation is required, it is used for account validation and future checkout readiness; the Free plan itself is not charged. You may stop using the Free plan at any time.
5. Data after cancellation
After paid access ends, cloud workspace data may be retained for 30 days so you can reactivate. After that retention window, workspace data may be deleted according to our Privacy Policy and operational backup schedules. Your local Mercury Agent data remains on your machine and is not affected by cloud cancellation.
6. Refunds
Cancellation does not automatically create a refund. Refund eligibility is handled under our Refund Policy. Approved refunds are processed through Paddle to the original payment method.
7. Contact
Billing and cancellation questions: billing@cosmicstack.ai.